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Welcome to our customer service page!

Should you have any questions, suggestions or wishes don't hesitate to contact us. Fill out the contact form below or send an email to kontakt@schnullerkettenladen.de. We look forward to providing you with assistance. Should you need personal advice you can contact us via our hotline: +49 (0)30 42 80 52 60.

FAQ Hide all | Display all

Tracking codes/tracking your orders

You can find the tracking code for your orders in your Customer Account under the relevant order. We send smaller orders as letters, which means that there is unfortunately no tracking code for these items. Larger orders are sent as parcels using DHL. It is not possible to use DHL Express for the shipment. You will receive an e-mail from DHL as soon as the parcel reaches DHL’s Parcel Centre.

Returns and exchanges

You are welcome to return your items to us within the 14-day cooling off period; however, we do ask that you pay return postage costs. If you would like to exchange your goods, please also pay the postage for the replacement item. It is only possible to exchange goods for another item within the same price class. You can download the returns form here.

Sold out products

Due to the large number of products in the Schnullerkettenladen, it is unfortunately impossible to have all products in stock in all available colours at all times. We always strive to overcome any bottlenecks very quickly; however, this is not always possible. Some products can be sold out for a period of several weeks. We will keep you updated via our WhatsApp channel about new deliveries and new products in stock.

Are trader discounts available?

We don't offer any special conditions for traders. In our shop we offer staggered discounts for larger orders. These can be found at the end of the respective product description. In addition to this we offer free delivery from a certain goods value and depending on the target country. Click here to see the listing of delivery costs.

Can you make motive pearls with own motives?

Yes, this is possible. We can make motive pearls for you with your own motive design. Click here for further information.

Can orders be sent together?

Have you forgotten something and would you like to combine it with your previous order so that no additional delivery charges are due? It is possible however we would please ask you to get in touch with us via the form or call our customer service to discuss how to proceed. Concluded order where the delivery costs are listed can no longer be changed.

Can the licence products be used commercially?

Yes, you are able to use our licence products (Hello Kitty, Benjamin Bluemchen and Sand Man) without any problems commercially. Schnullerkettenladen has concluded licence agreements with licence holders and pays a respective licence fee. This is factored in to our sales price. You can sell our products without having any worries.

Downloading an invoice

We send our invoices by e-mail, as an attachment to our order confirmation. If you require new copies of old or current invoices for your orders, these are available in your Customer Account, where you can download them as PDF files.

Changing the address in your account

Would you like to change your billing or delivery address for future orders, add a new address, or delete an existing one? You can do this at any time via your Customer Account.

Gift vouchers

Would you like to give a voucher for Schnullerkettenladen as a gift? If so, that’s no problem at all: we offer vouchers for Schnullerkettenladen and once you have placed your order for a voucher, you’ll receive an e-mail that contains your personal voucher code.

Contact Us

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Schnullerkettenladen GmbH
General manager Bernd Bellgrau-Parey

Plauener Straße 163-165
13053 Berlin

Phone: +49 (0) 30 42 80 52 60
Email: kontakt@schnullerkettenladen.de

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